FairPoint Communications
FairPoint Communications is a broadband-based company that provides a full range of communications services to communities throughout the United States.
In Providing Services We Will:
- Deliver exceptional customer experiences
- Provide a rewarding and challenging employee environment
- Maximize shareholder return
FairPoint’s Culture
FairPoint has a customer-centric culture. We take pride in creating “raving fans.”1 We are passionate about our customers – both internal and external – and treat them with respect.
To support our culture, we embrace these values:
Customers First – We deliver an exceptional customer experience and are relentless and passionate in creating customer loyalty.
Execution Excellence – We are disciplined and focused in our planning and execution – always with a bias towards action and an exceptional customer experience. We make timely, informed decisions and manage with facts.
Teamwork – We rely on each other and are dedicated to succeed together. We are committed to continuous improvement. We value having fun.
Dynamic Communications – We communicate with our customers and each other in a direct, concise, open and intentional manner. We treat each other with mutual respect and we challenge each other.
Personal Accountability – We are highly accountable to all our stakeholders including: customers, communities, shareholders and each other. We listen and respond with a sense of urgency. We are responsible for creating a trusting work environment that allows each individual to thrive. We take initiative, live up to our commitments and deliver results.
Foundation of Integrity – We do the right thing. Strong integrity and ethics guide our actions and behaviors. We are fair, honest and trustworthy.
1From the book Raving Fans, A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles.