Important Privacy Notice about Your Customer Information


Federal law allows you, the consumer, to choose how we at FairPoint Communications use your Customer Proprietary Network Information (CPNI). CPNI is data that is not publicly available, including the types of services you subscribe to, the number of telephone lines you have, how much you use your services, and calling and billing records. This federal law is designed to protect your privacy rights, while allowing FairPoint to meet your future telecommunications needs.

We at FairPoint value our customers. Meeting your communications requirements, while protecting your privacy, is our main concern. Indeed, federal law requires us to protect the confidentiality of your CPNI. In order to meet the future needs of our customers, we may share CPNI information with our other FairPoint companies, including our long distance, Internet or other communications affiliate companies.

We will disclose your CPNI records to these companies only for the specific intent of analyzing and/or providing products or services. This allows us greater ability to tailor the services we provide to you. If you do not want us to share your CPNI records with our other FairPoint companies, contact us by calling this toll free number: 1.866.740.2764, and let us know of your decision by leaving us a message. This method is available to you 24 hours a day, 7 days a week.

This restriction of the use of your CPNI records will remain valid until you contact us at the above number to give us permission to disclose your CPNI. You may contact us to change your decision about the disclosure of your CPNI within FairPoint's affiliated communications companies at any time. If you previously restricted this type of use of your CPNI records and want to keep that restriction, no action is needed. If you have not previously restricted this type of use of your CPNI records and if we do not hear from you within 33 days after this notice was mailed, we will assume that we have your permission to disclose your CPNI within FairPoint's affiliated communications companies. If you ask us not to disclose your CPNI to our other companies, we will be hampered in our ability to offer you products and services, such as cost-saving bundled services that are tailored to your needs.

Thank you for choosing FairPoint. We appreciate your business.