Protecting Our Customers

FairPoint Communications cares about our customers and the communities in which we live and do business. We demonstrate this not only by providing our customers with superior data, voice and video services, but also by helping keep our customers connected with emergency services and teaching them how to avoid telecommunications scams and frauds.


This page contains resources for residential and business customers for certain safety and property protection issues that we’re currently following. If you have any questions or have a concern to report, call FairPoint Security at 1.866.641.7475



Scams from Area Code 876
Each day 30,000 calls are made from the Jamaican 876 area code attempting to defraud U.S. citizens. An Associated Press report noted conservative estimates that put the yearly take from Jamaican scams at $300 million. Researchers say lottery and sweepstakes fraud is vastly underreported, estimating up to 92 percent of victims stay silent, so exact figures are impossible to tally. These figures are staggering, yet there has been little awareness warning the vulnerable, especially senior citizens.

Additional Resources


LATEST - Spam - This is not from FairPoint!
Dear Fair Point User,

Due to concerns fast connection to our customers. We have issued storage space to 20GB. We have detected that your e-mail account needs to be upgraded to 20GB, as we upgrade our SSL database and to increase storage space to 20GB.

Click Here To Increase Storage Space To 20GB Please do this so that your email account can be active and protected.

Note: Failure to upgrade email account, may lead to loss of files and folders. Apologies for any inconvenience. Thanks, Account Department . We appreciate your time and assistance!

If You Receive This Message in Your Junk or Spam kindly redirect it to your inbox to enable you redirect the letter and avoid suspension
Sincerely © 2013 Fair Point Communications, Inc.



Residential Safe Digging
Always call 811 before beginning any digging project – no matter how small. Striking a single telephone utility line could result in injury, repair costs, fines and inconvenient outages. When calling 811, homeowners and contractors are connected to their local one-call center, which notifies the appropriate utility companies of their intent to dig. Professional locators are then sent to the requested digging site to mark the approximate locations of underground utility lines. By calling 811 to have the underground utility lines in their area marked, homeowners and professionals are making an important decision that can help keep them and their communities safe and connected.

Additional Resources


Business Private Branch Exchange (PBX) International Calling Fraud
There has been a recent increase in the occurrence of scams in which unauthorized users access PBX and key voice systems and initiate international calls, resulting in fraudulent toll call charges being incurred by the business owner of the PBX.

Additional Resources