Hosted PBX

Welcome to FairPoint’s Hosted PBX customer site! Below you will find a list of resources specific to your product and/or your location.

For tips on how to set up your Hosted PBX system, download our Quick Start Guide

Online Customer Portals

Manage your services including voicemail, call lists, contact lists, call manager and more, here.


Customer Care & Support

  • Maine, New Hampshire & Vermont: 855.588.9300
    For other questions or more information, email to reach customer care for FairPoint’s Hosted PBX product.

  • New York: 800.400.5568


Remote Conference Bridge Access Numbers

  • Maine, New Hampshire and Vermont customers

    • In Maine, please dial 207-770-9263
    • In New Hampshire, please dial 603-656-4263

    • In Vermont, please dial 802-737-9263

    • Toll free, please dial 855-481-0677

  • New York customers 

    • In New York please dial 518-392.5235

    • Outside New York (518), please dial 855-814-0913


Training & Reference

Getting Started

  • Download the voicemail quick reference guide or view instructions to access your voicemail

Basic Features and Add-Ons

Managing your Service

Enhanced Features

Auto Attendant

Phone User Guides