Hosted PBX

Welcome to FairPoint’s Hosted PBX customer site! Below you will find a list of resources specific to your product and/or your location.

Online Customer Portals

Manage your services including voicemail, call lists, contact lists, call manager and more, here.


Customer Care & Support

  • Maine, New Hampshire & Vermont: 855.588.9300
    For other questions or more information, email to reach customer care for FairPoint’s Hosted PBX product.

  • New York: 800.400.5568


Remote Conference Bridge Access Numbers

  • Maine, New Hampshire and Vermont customers

    • In Maine, please dial 207-770-9263
    • In New Hampshire, please dial 603-656-4263

    • In Vermont, please dial 802-737-9263

    • Toll free, please dial 855-481-0677

  • New York customers 

    • In New York please dial 518-392.5235

    • Outside New York (518), please dial 855-814-0913


Training & Reference

Getting Started

  • Download the voicemail quick reference guide or view instructions to access your voicemail

Basic Features and Add-Ons

Managing your Service

Enhanced Features

Auto Attendant

Phone User Guides