Hosted Private Branch Exchange

A powerful, modern, business-class phone system


Today’s competitive business environment demands tools and solutions that enhance productivity and efficiency. With FairPoint’s Hosted Private Branch Exchange (PBX) you can focus on your business — not your phone system.


FairPoint’s Hosted PBX is an Internet Protocol-based voice and unified communications application that provides organizations the flexibility and mobility to simplify operations and improve productivity.


This Voice over IP (VoIP) solution offers a powerful, dedicated, feature-rich voice and data connection without the costs or challenges of having to install and maintain an on-site, customer-owned phone system.


FairPoint provisions a virtual IP PBX on its state-of-the-art softswitch platform and delivers functionality over its Ethernet service — the same connection that also provides the customer’s Internet access and any other point-to-point or point-to-multipoint data transport services.


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  • Benefits
  • Features

FairPoint's Hosted PBX Benefits

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With FairPoint's Hosted PBX, you can focus on your business – not your phone system

  • No customer-owned equipment to install, maintain or occupy space on your premises.

  • Your own administrators and users can easily manage and control all communications and phone features from any Web browser.

  • No need to run separate networks for voice and data.

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Easy Management and Administration

  • Move or change individual phone services at the click of a mouse.
  • Tailor calling features to individuals or groups.
  • Communicate with the world on your terms. Customize services like call forwarding, simultaneous ringing and call rejection through our Web portal, setting up each Individual in the way they want to be reached.

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Latest Technology

  • Upgrade features automatically in our service cloud with no action required by you.
  • Pay only for what you need with FairPoint's highly-flexible infrastructure that can grow as you grow no matter how many locations you have.
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End-to-End Reliability

  • Re-route calls even without power. If disaster strikes and you can't take calls at your premises, our network can save messages and route calls to alternative locations, including employee homes and mobile phones.
  • Leverage local support and 24/7 management.

FairPoint's Hosted PBX Features

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FairPoint's Hosted PBX service delivers the power of a PBX over an Ethernet connection utilizing FairPoint’s managed devices on your premises. All you need at your business locations are IP phones, which are included with each seat purchased.

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Bundle our Hosted PBX service with our Dedicated Internet Access service and save money on the fully-managed service.


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Features offered on all service levels include:

  • Standard IP phone with each seat purchased
  • Unlimited local calling
  • Station-to-station intercom calling
  • Caller ID including name and number
  • Voicemail
  • Call forwarding
  • Call transfer
  • Call park / retrieve
  • Speed dialing
  • Return call / busy redial

  • Call manager / find me follow me
  • SimRing (ring a maximum of 5 phone numbers simultaneously, including cell phones)
  • Call hold, including music on hold
  • Web portal for do-it-yourself changes and feature activation and management
  • Attractively priced distance calling plans

ALERT PBX/Key System Fraud

Learn more

Protect your business from
PBX System Scams document

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For more information, contact your FairPoint account manager or have us call you. Or, read our news release here.


Learn more about business voice products.


For existing customers, visit our customer portal to access user guides and training materials.