Support. How Can We Help?

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Tell us what you need and we'll do all we can to
provide it.

PHONE SUPPORT
  • Phone FAQ
    May I pay my bill online on the FairPoint Web site?

    Yes, but you must first set up an online account. Simply call us to create an online account.
    Residential customers call 1.800.400.5568. 
    Business customers call 1.800.400.5568. 

    If you are already registered for an online account, simply login to Manage My Account or go directly to Pay My Bill.

    To what address should I send my payments?

    Use the address provided on the bill to mail in your payment. Be sure to allow enough time for delivery before the due date to avoid late payment charges.

    May I pay my bill online on the FairPoint Web site?

    Yes, but you must first set up an online account. Simply call us to create an online account.
    Residential customers call 1.800.400.5568. 
    Business customers call 1.800.400.5568. 

    If you are already registered for an online account, simply login to Manage My Account or go directly to Pay My Bill.

    TV SUPPORT
  • CABLE TV FAQ
    TV SUPPORT
  • DIGITAL CABLE TV FAQ
    To what address should I send my payments?

    Use the address provided on the bill to mail in your payment. Be sure to allow enough time for delivery before the due date to avoid late payment charges.

    Spam Alert

    Never give out your FairPoint login or password. FairPoint will never email asking for your login information. See some examples of spam/fraud that has been sent.

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    User Guides & Instructions

    User Guides & Instructions