Looking for MyFairPoint.net? All of the FairPoint associated links present on MyFairPoint.net have moved to the Residential Support page. From the right side column of the
Support page you can access MyFairPoint.com, your FairPoint email account, Premium Internet Support, Online Backup & Sharing, Security Suite and Games on Demand.

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Support How Can We Help?

Below is a list of common questions about our
business telecommunications services. If you
can't find an answer to your question, give us a
call at 1.866.984.3001 between 8:30 a.m. and 5
p.m. EST, Monday through Friday.

PHONE SUPPORT
  • Phone FAQ
    May I pay my bill online on the FairPoint Web site?

    Yes, but you must first set up an online account. Simply call us to create an online account.
    Residential customers call 1.800.400.5568. 
    Business customers call 1.800.400.5568. 

    If you are already registered for an online account, simply login to Manage My Account or go directly to Pay My Bill.

    To what address should I send my payments?

    Use the address provided on the bill to mail in your payment. Be sure to allow enough time for delivery before the due date to avoid late payment charges.

    May I pay my bill online on the FairPoint Web site?

    Yes, but you must first set up an online account. Simply call us to create an online account.
    Residential customers call 1.800.400.5568. 
    Business customers call 1.800.400.5568. 

    If you are already registered for an online account, simply login to Manage My Account or go directly to Pay My Bill.

    TV SUPPORT
  • CABLE TV FAQ
    TV SUPPORT
  • DIGITAL CABLE TV FAQ
    To what address should I send my payments?

    Use the address provided on the bill to mail in your payment. Be sure to allow enough time for delivery before the due date to avoid late payment charges.

    ALERT PBX/Key System Fraud

    Learn more

    Protect your business from

    PBX System Scams
    document

    Contact Us

    Internet & Email Technical Support 24 hours a day, 7 days a week 1.800.314.9209
    Telephone Repair 24 hours a day, 7 days a week 1.888.984.1515
    Billing & Customer Support Monday – Friday 
    8:30am – 5pm EST 
    1.866.984.3001
    Payment Arrangements Monday – Friday 
    8:30am – 5pm EST 
    1.877.212.7445
    Teletypewriter (TTY) Users For orders, product information, billing questions, overdue account questions and payment information:

    Dial 711 and ask them to relay the call to 1.866.984.3001

    For Repair Services: 
    Dial 711 and ask them to relay the call to 1.888.984.1515