Small Business Internet FAQ

Below is a list of common questions about our business Internet service. If you can't find an answer to your question, give us a call at 1.866.984.3001 between 8:30am and 5pm EST, Monday through Friday.

General Support

After you place your order, we will send you a self-installation kit. Installation and activation should take less than one hour. If you have any questions, contact our 24/7 live Internet technical support at 1.800.240.5019.

Yes, for all high-speed Internet products other than our fiber Internet. Our 30-Day Money Back Guarantee provides that if, for any reason, you are not completely satisfied with any FairPoint High-Speed Internet service, you may cancel your service within 30 days of your service ready date and receive a refund for any fees you have paid to FairPoint. We only ask that you return the modem and any other equipment within 30 days of cancellation to avoid any equipment charges.

FairPoint offers modems or wireless gateways for lease or purchase. Our Modem Lease Program offers a low-cost, convenient option for equipment optimized for use with FairPoint High-Speed Internet service. If any trouble arises, FairPoint will provide technical support and replacement gear at no cost to you. Modems and wireless gateways can be leased for $3.00 or $5.00, or purchased for $49.99 or $74.99, respectively.

Yes. With FairPoint Asynchronous Transfer Mode (ATM), you can consolidate voice, data and video globally on a single channel, while reaching transfer speeds greater than that of frame relay.

Yes. FairPoint Ethernet Multipoint Service (EMS) was designed to provide any-to-any connectivity at native Local Area Network (LAN) speeds.


Features

Yes. FairPoint offers remote Internet access (mobility), so when you are away from your primary connection, you can dial up and access the Internet and your email. Additional charges apply.

Your Internet service includes up to 9 fairpoint.net email accounts. Multiple email accounts allow other household members to have their own private email accounts or you can have personal and business email accounts. You can set up your additional email boxes with our account management tool.

Yes. If you have questions, we're always here to help with our 24/7 live technical support.


Installation

First, check to make sure that your computer meets the FairPoint High-Speed Internet minimum system requirements.

We can get you connected regardless of whether you use a PC or a Mac®.

The specifications below are for using the install CD to configure your modem.

Our technical support team will walk you through configuring the modem if you have a Mac® or a Windows operating system that is not listed below.

Operating System: Microsoft® Windows Vista, XP (including SP2), 2000
Processor: Pentium or better
RAM: 32 MB
Free Hard Drive Space: 30MB
Drive Type: CD-ROM or DVD-ROM
Browser: Microsoft IE 5.0 or better, or Netscape 4.0 or better
Other: Installed Ethernet (NIC) card

After you place your order, we will send you a 3-step self-installation kit. It will guide you through installing your modem, using filters and installing your FairPoint High-Speed Internet software.

Instructions are included in the kit, but we're always here to help you with our 24/7 live technical support. Please telephone technical support at 1.800.240.5019.

Installation time can vary. However, we recommend that you reserve about an hour. Your self–installation kit includes an easy–to–follow audio-visual, 3–step installation CD.


Billing & Account Information

Yes. FairPoint charges a flat monthly fee for FairPoint High-Speed Internet service. You will not incur additional charges based on your Internet usage.

You may be required to purchase a modem and pay an activation fee, but those fees will be disclosed to you before you sign up for FairPoint High-Speed Internet.

Contact Us

Internet & Email Technical Support 24 hours a day, 7 days a week 1.800.314.9209 Telephone Repair 24 hours a day, 7 days a week 1.888.984.1515 Billing & Customer Support Monday – Friday  8:30am – 5pm EST  1.866.984.3001 Payment Arrangements Monday – Friday  8:30am – 5pm EST  1.877.212.7445 Teletypewriter (TTY) Users For orders, product information, billing questions, overdue account questions and payment information:

Dial 711 and ask them to relay the call to 1.866.984.3001

For Repair Services:  Dial 711 and ask them to relay the call to 1.888.984.1515