Small Business Voice FAQ

Below is a list of common questions about our business Internet service. If you can’t find an answer to your question, give us a call at 1.866.984.3001 between 8:30am and 5pm EST, Monday through Friday.

General Questions

For questions about voicemail, calling features, business conferencing and more, see customer user guides posted on the Support page of or call 1.888.984.1515 to request a repair. FairPoint offers inside wire maintenance plans which cover diagnosis and repair of inside wiring and jacks for your dial-tone service, starting as low as $4.99/month.

In most cases, FairPoint can transfer your existing telephone number to our service.

Yes. The modem is designed so that your normal phone service will operate even if the modem is unplugged or otherwise disabled. Only phones that do not require electricity work during power outages.

Call customer service at 1.866.984.3001 and we can help.

You can easily change or modify your features and settings, security, screening, and control features by calling a FairPoint representative at 866.984.3001.

Contact Us

Internet & Email Technical Support 24 hours a day, 7 days a week 1.800.314.9209 Telephone Repair 24 hours a day, 7 days a week 1.888.984.1515 Billing & Customer Support Monday – Friday  8:30am – 5pm EST  1.866.984.3001 Payment Arrangements Monday – Friday  8:30am – 5pm EST  1.877.212.7445 Teletypewriter (TTY) Users For orders, product information, billing questions, overdue account questions and payment information:

Dial 711 and ask them to relay the call to 1.866.984.3001

For Repair Services:  Dial 711 and ask them to relay the call to 1.888.984.1515