Wholesale Package: Voice Messaging

Enable customers to manage incoming calls when they are on a call or away from the phone. Voice Messaging is available with Wholesale Package residential and business POTS, Centrex and Remote Call Forwarding line types (where available in Maine, New Hampshire and Vermont).







  • Benefits
  • Residential Features
  • Business Features
  • System Requirements
  • Technical Specifications
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Promotes customer satisfaction and loyalty through support and service excellence

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Expands your Wholesale Package service offering

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CO-based, providing subscribers with superior voice quality messaging and reliable phone answering options



Standard Features

  • Audible Message Waiting Indication – an interrupted dial tone indicates that voicemail messages await retrieval
  • Password Security – customers can establish unique passwords to secure voicemail messages
  • Personal Greeting – customers can customize their mailbox greetings
  • Standard Greeting – default greeting if your customer chooses not to establish a Personal Greeting
  • Remote Message Retrieval – customers can retrieve voice mail messages from any touchtone phone
  • Auto Play Messages – customers can listen to new and/or saved messages sequentially without additional input
  • Time and Date Stamp with Toggle – automatically plays the date and time for each incoming message; customers can turn this off
  • Mailbox–to–Mailbox Messaging – customers can send, copy and reply to voice mail messages from other voicemail customers within Maine, New Hampshire and Vermont
  • Reminder Calls – customers can receive personally recorded messages up to a year into the future
  • Wake–Up Call – customers can receive calls at personally scheduled times
  • Single mailbox capacity – up to thirty 2-minute messages with an allowable greeting length of 45 seconds.

Optional Features

  • Visual Message Waiting Indication – the message waiting lamp on a customer’s phone will illuminate when voice mail messages are waiting

Standard Features

  • Audible Message Waiting Indication – an interrupted dial tone indicates that voicemail messages await retrieval
  • Password Security – customers can establish unique passwords to secure voicemail messages
  • Personal Greeting – customers can customize their mailbox greetings
  • Standard Greeting – default greeting if your customer chooses not to establish a Personal Greeting
  • Extended Absence Greeting – customers can establish a greeting separate from their Personal Greeting for long absences from the office
  • Remote Message Retrieval – customers can retrieve their voice mail messages from any touchtone phone.
  • Auto Play Messages – customers can listen to new and/or saved messages sequentially without additional input
  • Time and Date Stamp with Toggle – automatically plays the date and time for each incoming message; user can choose to turn this off
  • Mailbox–to–Mailbox Messaging – your customers can send, copy and reply to voice mail messages from other Voice Mail customers within Maine, New Hampshire and Vermont.
  • Pager Notification – customers’ pagers will sound when new messages are left in their voice mailbox
  • SMS notification – a text message will be sent to a customer’s cell phone for all messages or only urgent messages.

Optional Features

  • Alternate ID Mailbox – customers can link up to five additional Wholesale Package Business or Centrex lines to one voice mail box
  • Visual Message Waiting Indication – the message waiting lamp on a customer’s phone will illuminate when voice mail messages are waiting

Call Answering (POTS)

  • Wholesale Package Call Answering capacity – can hold up to 40 two–minute messages with an allowable greeting length of 45 seconds.
  • Multiple Mailboxes consist of a main mailbox and up to 8 sub–mailboxes. Callers can leave messages for main or any of the sub–mailboxes, which have their own passwords and greetings.

Centrex Voice Messaging

  • Centrex Voice Messaging– customer can have up to 50 mailboxes within the Centrex group.

  • Wholesale Package Centrex Voice Messaging mailbox capacity – can hold up to 30 two–minutes messages with an allowable greeting length of 45 seconds.

  • Wholesale Package Centrex Voice Messaging Multiple Mailbox capacity – can hold up to 50 two-minute messages with an allowable greeting length of 45 seconds. Multiple Mailboxes consist of a main mailbox and up to 8 sub–mailboxes, which all share the storage time.

  • Storage is allocated on a first come, first served basis and the total includes new messages in all individual mailbox extensions from incoming callers and any saved messages.

Voice Mail Access Number Lookup Tool

Determines Voicemail access telephone number based on the end user’s telephone number. If the end user’s number is ported (port-in or switch ported between offices in the same rate center), then the access number should be based on the serving switch (use switch EXK for access number lookup).


Password Protection

Password protection provides the end user with the capability of establishing a personal password. The system assigns a starter password. Subscribers must use the starter password the first time they access mailboxes. The system will ask the end user to change the starter password to a new 4–10 digit password. This password can be changed at any time.

The starter password will be the last 4 digits of the end user’s telephone number.

If the end user forgets the password, the CLEC can have it reset to the default password by opening a ticket through VFO. The default password will be the last 4 digits of the user’s telephone number.


Voice Mail Prompts

To launch a printer–friendly chart that can assist the end user in navigating the Voice Mail prompts.

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