Wholesale Business Unit Escalation for Order Management

Local Products:

• Order Management Center (OMC)   - Formerly Known as the Customer Service Delivery Center (CSDC)
•      - Resale POTS, UNE, UNE-P, Post-RID: UNE High Cap Provisioning 
• Enterprise Sales Group (ESG)      
       - ISP Designed Services
• Wholesale Service Center (WSC)
•      - Line Share, Resale, UNE, Wholesale Package
• Wholesale Service Center (WSC)
•      - Pre-RID: UNE High Cap Provisioning
• Local Number Portability Center

Access Products:

• Wholesale Service Center (WSC)
•      - Pre-RID: Special & Switched Access Provisioning, Wireless Special & Switched Access, SONET, TLS, Switched & Special Access, Wireless Switched & Special Access Project Management and Ordering
• Order Management Center (OMC)   - Formerly Known as the Customer Service Delivery Center (CSDC)
•      - Post-RID: Special & Switched Access Provisioning, Wireless Special & Switched Access
• Wholesale Service Center (WSC)
•      - Equal Access Point of Contact

Systems Help Desk:

• Wholesale Help Desk (WHD)
•      - For all FairPoint Systems