Wholesale Customer Escalation List


Escalation Guide: Wholesale Service Center Contact Service Times

Wholesale Help Desk (WHD) - Guidelines

STEP 1: These lists must be used prior to moving to Step 2

Direct links to Wholesale Business Unit Escalation Lists:

Step 2: Only, in the event that you have exhausted the Wholesale business unit escalation path (found in the above links in Step 1), should you contact your FairPoint Wholesale Service Manager as follows:

(Please be prepared to provide confirmation that the escalation channel has been exhausted when contacting the Service Manager)

Contact Information

Wholesale Customer Wholesale Service Manager Office Phones Cell Phones
AT& T (incl. Wireless) Mark Collins 207.648.3260 603.703.9356
CLEC, IXC Claudia D'Amato 603.656.1503 603.703.9269
All Wireless Carriers (except AT&T, VZW), ISPs Karen Fleming 603.695.5562 603.703.9794
Cable Companies, CLECs, ITCs, EarthLink Business Lisa Miller 603.656.8018 603.657.5439
Bayring, Cornerstone, Granite Telecommunications, MetTel Michelle Lincoln 207.878.4216 207.712.9119
Verizon (incl. Wireless) Sue Robishaw 603.656.1518 603.703.9323

Email address list used to communicate with FairPoint Wholesale Teams