ISP Services. What your team needs to know.
For the latest connectivity forms and to schedule a one-on-one connectivity implementation meeting please contact your account manager.
Ordering Information
This page provides ordering, installation, maintenance and billing contact information for Internet Service Providers (ISPs).
Ordering
To send an order, change or disconnect for Wholesale ISP products, please email the completed form to: naisp@fairpoint.com
- 1MB/POTS Request Form
- FairPoint Bulk DSL Request Form <Updated January 25, 2012>
- S25 Exemption Certificate Form
- T1 / T3 Request Form
Contact Information
| Contact Area | Person / Center Name | Contact Number |
|---|---|---|
| Ordering / Billing | Wholesale Service Center (WSC) Customer Service Rep |
866.925.8971, Option 3 |
| Provisioning / Maintenance / Trouble Administration | Trouble Ticket Reporting Broadband Services Center (BSC) | 866.484.3672, Option 1 |
| Escalations: Ordering / Provisioning / Billing | Wholesale Service Center (WSC) Customer Service Rep | Select Link for list |
| Escalations: Maintenance / Trouble Administration | Broadband Services Center (BSC) | |
| Wholesale Service Manager | Karen Fleming | 603.695.5562 |
| Account Executive | Bill Seneca, Director | 412.716.2157 |
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