ISP Services. What your team needs to know.

For the latest connectivity forms and to schedule a one-on-one connectivity implementation meeting please contact your account manager.

Ordering Information

This page provides ordering, installation, maintenance and billing contact information for Internet Service Providers (ISPs).


To send an order, change or disconnect for Wholesale ISP products, please email the completed form to:

Contact Information

Contact Area Person / Center Name Contact Number
Ordering / Billing

Wholesale Service Center (WSC) Customer Service Rep

866.925.8971, Option 3
Provisioning / Maintenance / Trouble Administration Trouble Ticket Reporting   Broadband Services Center (BSC)

DSL: 800.314.9209

T1/T3: 866.484.3672, OPTION 1

Escalations: Ordering / Provisioning / Billing Wholesale Service Center (WSC) Customer Service Rep Select Link for list
Escalations: Maintenance / Trouble Administration Broadband Services Center (BSC)

Select Link for list

Wholesale Service Manager

Sarah Grant

Account Executive  Bill Seneca, Director 412.716.2157