Training. Learn our online tools.
Benefit from our automated system to manage your service requests. With our Virtual Front Office training for administrators, you'll learn how to navigate the VFO tool to order local and access service requests and submit other requests.
Virtual Front Office Training
The following Slides and WebEx recordings are from the November 2008 training sessions.
Administrator- VFO Training for Administrators (Slides Only)
- VFO Training for Administrators (WebEx Slides & Audio File)*
- VFO Training for LSR Pre-Order and Order Part 1 & 2(Slides Only)
- VFO Training for LSR Pre-Order and Order Part 1 (WebEx Slides & Audio File)*
- VFO Training for LSR Pre-Order and Order Part 2 (WebEx Slides & Audio File)*
WebEx Audio File Reader *Download the WebEx Player to view recordings made during WebEx online meetings, to be used only with the WebEx Slides & Audio File files above.
Training Audio & Slides in WMV FormatFor those not able to use the WebEx Player, the training files are provided here in WMV (Windows Media Video) format that can be played on various players such as Windows Media Player, RealPlayer as well as many other players.
Virtual Front Office Documents and User Guides
- Virtual Front Office (VFO) Access Form <Updated February 2013>
- VFO User Guide Version 11.4 - What's New
- VFO User Guide Version 11.4
- VFO System Administration User Guide v3.0
- VFO ASR PreOrder / Order Samples
- VFO LSR PreOrder Samples
- VFO TA Trouble Ticket Samples
- VFO TA How To Create a Trouble Ticket
- VFO TA Tips On Using
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