Password Trouble

If you have forgotten your password and wish to reset it online – click on the ‘Forgot My Password’ button on the login page. You will then be asked to confirm your email address and answer the security question you chose when you set up your account.

(If you entered the incorrect password three times while attempting to log in, you will also be asked to answer the security question).

Answering the security question correctly will send an email to the email account registered on MyCCI containing the instructions to reset your password.

If you do not answer the security question correctly after two attempts, your online account will be ‘Locked’ and you will need to contact customer service during business hours to reset your access.

Customer Service


Monday – Friday

8 a.m. – 5 p.m. EST

If you have forgotten your username (which is the email address associated with your account), please have your Billing Account Number available and contact customer service during business hours at the numbers above.

If you wish to change your security question and/or answer: Once you are logged in, access the ‘Change’ Password link from your MyProfile page and follow the prompts.

(Helpful Note: If you want to keep your current password and just link it to a new security question, then enter the same password for all three password prompts, select your new security question and/or answer and then click ‘Submit’)